OOO Endorsement

📑Request for LOA through the Leave Application Form (for Regular employees)

📑 Send an email and a Discord message to Emma (emma@virtualchamps.com) with the date(s) and reason for the request

⚠️ Please notify management and fill out the form at least 2 weeks before your planned Leave of Absence

⚠️ For more urgent requests, please send a message to Emma directly and coordinate with your Account Manager or Operations Assistant

Preparation:

✅️ Notify your direct manager of your request

✅️ Request for assistance from your direct manager or Operations Assistant in overseeing your assigned campaigns and in handling your tasks while you're away

✅️ Flag any risks to your manager or Operations Assistant or what they should look out for and ask that they escalate it to management if needed

✅️ Inform your agents of your time away and whom they should communicate requests or concerns to during that time

✅️ Inform clients as needed and introduce a Point of Contact in case they need to reach out to someone from management for concerns and escalations

⭐⭐Bonus points if you set your status on Discord to VL / SIL / PL / LWOP and if you put your leave on your calendar so it will auto-decline any new invitations

Email and handover:

Should be sent the day before your time away

To: ops@virtualchamps.com

Subject: OOO Endorsement (Start Date - Return Date)

Hi Team,

I will be away starting __________ and would return on _____________.

I have endorsed my accounts to [AM/OA's Name].

List of campaigns endorsed with instructions for each campaign with agent's schedule and contact information:

1. Campaign 1

2. Campaign 2

3. Campaign 3

4. Campaign 4

5. Campaign 5

Please take note of:

• Any special instructions for a specific campaign, agent or client

• Dates or times to remember

(Attach or link any necessary documents more more details)

Thank you,

[Your Name]